At The ATP Group, LLC, we are committed to delivering professional and high-quality outsourced accounting services to small businesses. Due to the nature of our work, which involves time, labor, and customized financial support, our refund policy is as follows:

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1. Service-Based Policy

Our services are non-tangible and delivered based on customized client agreements. Therefore, all sales are final once services are rendered or initiated. We do not offer refunds for completed or partially completed services.

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2. Prepaid Monthly Services

If you have prepaid for monthly accounting services and decide to cancel before the service period begins, you may request a refund only if the cancellation occurs at least thirty  (30) business days prior to the start of the next billing cycle.

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• Refunds will be processed minus any administrative or processing fees.

• No refunds will be issued once services for the month have begun.

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3. Project-Based Services

For project-based engagements (e.g., audits, reconciliations, special reports), a deposit or full payment may be required in advance. These are non-refundable once work has commenced.

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4. Client Dissatisfaction

If you are dissatisfied with a service, please contact us within five (5) business days of service delivery. We will make every reasonable effort to resolve the issue through revisions or service adjustments where applicable. Refunds will only be considered in cases of error or failure to deliver as per a signed agreement.

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5. Contact Us

For questions about our refund policy, please contact:
📧 info@theatpgroup.com
📞 832-779-2135